SaaS Startup (Webflow + Zapier)
‍Stage: Scaling post-launch
‍Challenge: Unexpected errors during customer onboarding threatened to derail a live marketing campaign.

During peak sign-ups, an API integration broke — something that could have taken days to fix with a freelancer and would have cost extra. The founder was under pressure to keep the onboarding funnel running.

Because the client was on a premium subscription with 911 Boost Credits, they already had extra emergency hours waiting in their account.

- Engineers responded within 30 minutes.
- Spent +3 hrs of Boost Credits resolving the integration failure.
- No additional purchase was required.

All fixes were delivered in the same day the case was opened due to priority ticket response as part of their subscription.

✅ Launch Protected: Campaign stayed live without interruption.
✅ $0 Extra Cost: Boost Credits absorbed the emergency work.
✅ Momentum Preserved: No need to pause growth efforts or juggle budgets.