Privacy Policy

Effective Date: 10/1/2025

1. Introduction

DevCode911 (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you use our website, subscription services, and support tools.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details (processed securely by Stripe).
• Account Information: Login credentials, role (customer, admin, or agent), and project details shared during onboarding.
• Usage Data: Support hours used, ticket history, chat logs (including Slack integrations), and interactions with our website.
• Technical Data: IP address, browser type, device information, and cookies for analytics and security.
• Project & Code Access: When you request support, you may grant our engineers temporary access to your codebase, repositories, databases, or other development environments necessary to resolve technical issues.

3. How We Use Your Information

We use collected data to:

• Provide and manage support services.
• Access your codebase or technical environment only for diagnosing and resolving issues you request.
• Track and bill for subscription hours.
• Process secure payments through Stripe.
• Communicate with you regarding tickets, service updates, and promotions.
• Improve our platform and customer experience.
• Ensure compliance with legal and security obligations.

4. Sharing of Information

We do not sell or rent your personal data. We may share information with:

• Payment Processor: Stripe, for subscription and billing.
• Service Providers: Tools for hosting, chat, and analytics.
• Slack Integration: Support ticket communications may be shared within Slack for our internal support team.
• Legal Requirements: If required to comply with applicable law or protect rights and safety.

5. Data Retention

• Support logs, tickets, and chat history are retained as long as your account is active.
• Billing records are retained as required by law.
• Codebase access is temporary and not retained after the support engagement is complete.
• You may request deletion of your account and data at any time (except data needed for compliance).

6. Security Measures

We implement industry-standard practices to protect your information, including encryption, role-based access, and secure cloud hosting. While no system is 100% secure, we take all reasonable steps to safeguard your data.

7. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal data.
• Opt-out of marketing emails.
• Request a copy of your data.
• Restrict or object to certain processing.

Requests can be made by contacting us at [Insert Contact Email].

8. Cookies & Tracking

We use cookies and similar technologies to analyze traffic, improve services, and personalize experiences. You can disable cookies in your browser settings, but some features may not work properly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

10. Code & Repository Access

We recognize that granting access to your project codebase is highly sensitive. When you share credentials, repositories, or environments with us:

• Access is limited to authorized engineers assigned to your ticket.
• Access is used strictly for debugging, troubleshooting, and resolving your support requests.
• We do not retain, copy, or use your code for any purpose beyond the support engagement.
• You may revoke access at any time by removing our credentials or integrations.
• We encourage clients to provide least-privilege access (temporary accounts, limited scopes) to minimize exposure.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

DevCode911
Email: support@devcode911.com
Website: www.devcode911.com

‍